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Don Jacobs Volkswagen

Smooth and comfortable buying experience with friendly and helpful staff.

Good sales team, not pushy, listened well to our needs. It’s the fastest I’ve ever gotten in and out of a car lot when making a purchase! Will return.

Great deals and nice easy staff

We have purchased and serviced all of our new vehicles from Don Jacobs for 20+ years for one simple reason; Trust. Don Jacobs has always been fair and honest in every engagement. That is a rarity in the car business. The peace of mind and efficiencies a trusted partner delivers is priceless.

We were returning home to the U.P. of Michigan from Atlanta when our VW Jetta began spraying oil EVERYWHERE. We kept topping off the oil just to make it to the nearest Vollswagen dealer which happened to be Don Jacobs in Lexington. We were greeted with fast and friendly service by Tim in the service dept. Tim went to work getting the techs on our job right away. He was incredibly helpful and showed a sincere level of care for our circumstance. While we waited, I met a salesman named Kyle out on the used lot, and before we knew it, we were taking delivery on a new-to-us vehicle to complete our trip. The sales, service and finance folks were very easy to deal with, super friendly helpful and sympathetic to our plight. I only wish we were closer, because they'd have a lifetime customer if we were. Thanks, Gang!

Excellent service at their Service Department. Highly recommend.

I recently had a flat tire and brought my car to Don Jacobs VW. Dustin and Kirby got me in quickly and took excellent care of me. They were professional, efficient, and exceeded my expectations from start to finish. Great job and outstanding service—I truly appreciate it!

Dan was especially helpful in the service department. It was my first time getting my car serviced at a vw dealer and the experience was great. Pricing was up front and they found a warranty extension that got me an extra repair for free!! This is on a 2016 vehicle so I was impressed. Additionally although the timeline was 2-3 days the quoted $800 resolved to $575. Would certainly recommend and will actually look here first for my next purchase if the sales team is like the service team Update: had to have my car towed back today for a “major” repair. Turns out it could have been caused by the previous work done. At the end of the day I was not even charged a penny. Cheapest, fastest from a flatbed to running car maintenance experience I’ve ever had. Still 5* as I was never given a run around and it was immediately taken care of

Hello, I wrote a negative review about Don Jacobs' customer service with the service department. I returned to have an oil change and a recall repaired on my VW Atlas yesterday. I would like to commend the department on the improvements made. I am very happy to see the video inspection and pre inspection. I like the realistic recommendation that came with the inspection. The representative was pleasant. The shop was immaculate as before. What matters to me is good customer service and honest assessment of my vehicle, which I received this visit. Great job on the improvements made.

I would highly recommend Don Jacobs Volkswagen in Lexington, Kentucky to anyone and everyone I know. First off, this dealership was extremely busy. However, I have never been treated with such respect and kindness by any dealer I have ever dealt with but Don Jacobs Volkswagen. From Zach Gibson, to the man who went above and beyond to make this deal happen to Drake from finance and everyone in between. Everyone was exceptional. I was hesitant due to past experiences from dealerships and everyone put me at ease. Zach Gibson was our salesperson and he was absolutely awesome! There was no waiting around for him. I highly recommend this man. He came out immediately, asked what we were looking for, wanted and needed in a vehicle. There was absolutely no sales pressure from him. He is so great at his job. He explained everything he was doing throughout the entire process. He didn’t disappear for 1/2 an hour at a time, multiple times. He stayed with us for the entire process. He sat in the perspective vehicle I was looking at buying for as long as he needed and explained everything, answered all of my questions, no matter how ridiculous they sounded, which is something that has never happened with me. To the gentleman who went above and beyond to crunch numbers and make this deal happen, this gentleman truly cared, came out and spoke with us himself and was so kindhearted. I can’t thank you enough! Drake from finance was patient, made sure he explained everything and answered any and all questions, concerns and thoughts we had. He did not rush through the finance process. They treated me with respect, kindness and compassion. Everyone was so friendly, patient and helpful in anyway they could be. To everyone who had a hand in making this happen and putting my mind at ease. All I have to offer is my sincerest gratitude for treating me like a person and not just another ‘sale or number’. You are the reason we decided to do business with you. How you treat someone says so much about your dealership and the type of people you are. My experiences with dealerships has been a dreadful experience. You are the exception to this. After everything was said and done, they still offered assistance in anyway possible and told us repeatedly to contact them at anytime if we had concerns or questions. The patience, transparency, honesty, integrity, respect and kindness everyone showed was outstanding and above and beyond. Thank you for everything! Camille McClanahan

Great people, patient and helpful. Very knowledgeable

I recently purchased a Volkswagen Tiguan SE, and the experience at the dealership was fantastic! Kyle was incredibly helpful throughout the entire process, answering all my questions and making sure I found the right car for my needs. The Tiguan SE is a great choice—comfortable, stylish, and packed with features. The dealership made everything smooth and stress-free. Highly recommend both Volkswagen and Kyle for anyone looking for a reliable SUV and excellent customer service!