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When a customer offers their opinion, we take it to heart. We want to know what’s on our customers’ minds, especially with regards to our dealership.

Not only do we listen, but we have collected many examples of customer reviews and testimonials, and you can view them below. See what it’s like to do business at Don Jacobs Volkswagen, and learn if we are the right dealership for you.

Customer Lobby
Showing 4-star reviews / Show all reviews
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Eric Poston 03 Aug 2020
Update 8/3/20: Following my original post, I received a reply from Don Jacobs asking that I call and talk to Jerrod Martin, Parts Director. I spoke to Jerrod this morning, and clarified the pricing. Jerrod explained that without plugging in my VIN number, he had a list of 25-30 possible key/remote... combos that ran as high as $260 per key, plus programming fee. He had spoken with Jim and Jim recalled the conversation with my wife and I, but hadn't asked for the VIN number. Jerrod took nearly a half hour of his morning to answer all our questions, confirm pricing, and send us documents to fill out and return to order the key so we only need to make one trip to the dealership to pick up the key and have it programmed for the Beetle. Jerrod's customer service was 5-star-worthy - I updated my rating to 4-stars only because it took 3 calls to get to this point. The pricing for our key is $155 plus programming fee of $135, consistent with Original Review: Called to get pricing for spare/replacement key for a Beetle purchased used with only one key. Spoke with Jim who said the master key with remote is $250 and the programming fee to pair with the Beetle was an additional $135 bringing the total to nearly $400. Checked VW parts online and price was $155 for the key/remote. Checked with Bachman in Louisville and Kerry in Florence - both quoted $135 (10% discount) for the key plus programming of around $125 for total of $260 for a new key. Thought maybe we’d misunderstood Jim so called back and spoke with Greg who confirmed the price of $250 plus $150 to program, even after I stated the key is $155 on VW parts store online. No way I’ll pay Don Jacobs an extra $100 to save a few miles driving. Show more
4 rate
L.g.huds 01 Nov 2014
Always get great service and Brian Hill is terrific. Facilities are great and you always provide me a desk to work from, which I appreciate. But, Don, c'mon, let's implement that military discount already.
4 rate
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