We will order it

How Are We Doing?

When a customer offers their opinion, we take it to heart. We want to know what’s on our customers’ minds, especially with regards to our dealership.

Not only do we listen, but we have collected many examples of customer reviews and testimonials, and you can view them below. See what it’s like to do business at Don Jacobs Volkswagen, and learn if we are the right dealership for you.

Customer Lobby
172 Reviews
5 out of 5 stars
5 star
169
4 star
3
3 star
0
2 star
0
1 star
0
Write Review
Write Review
Write Review
Write Review
Write Review
Sort by: Latest review first / Highest rating first
Tara Miracle 10 Oct 2022
Where to begin? I fell in love with the new VW Taos. From the very first phone conversation to the very last goodbye, it was the most pleasant experience. We worked with Andrew, and his genuine friendliness, energy, personality, and willingness to get the best deal for us was utterly outstanding! Ev...ery staff member from the sales reps, the finance manager, to the manager treated us with utmost respect and as if we were part of the family. Highly recommend this location for your vehicle needs!!! Thank you all so much for the best car buying experience we’ve ever had. Would love to do business with you again in the future! -The Miracles Show more
5 rate
Google
Jacob Butkhart 08 Oct 2022
I was looking for a new atlas cross sport black edition. There’s not many of them out there I called a dealer that was closer to me and they was charging $10,000 over the MSRP on the vehicle. I seen that they had one and I asked them about the vehicle. They was not charging over MSRP and they came... off the sticker price. So I came from 3+ hours away to buy from them. They even stayed after hours to go through the car with us. I highly recommend them. I would definitely buy another vehicle from them. Show more
5 rate
Google
Rodney Sallee 01 Sep 2022
Very positive experience. Sales team had a customer first attitude. Our sales person Erik was great to work with. Finance team worked with us to get the best finance structure to fit our needs.
4 rate
Google
Yucel Ozsoy 19 Aug 2022
Professional, Transparent, Trustworthy. Richard and everyone at Don Jacobs VW were very communicative, very helpful and made buying a car as easy as can be possible. I am very pleased with my car. Highly recommend Don Jacob’s!
5 rate
Google
Connie Gilliam 22 Jul 2022
Allison was peasantl, very professional, new her stuff and very helpful. The other staff, Josh and Conner were just as wonderful abd helpful. Made me feel very comfortable. Thank you and I would recommend Don Jacob's to all my friends.
5 rate
Google
Diana Khair 27 Jun 2022
We met the NICEST and most efficient Sales Manager Vanessa. She was extremely helpful and made our whole experience so much better. Alex at Honda was very helpful too. Excellent team!
5 rate
Google
Phyllis Sargent 20 Jun 2022
Better selection of cars than other dealers, easy, up to date.
5 rate
Google
Jamie Alcorn 11 May 2022
Erik Salyer and staff at Don Jacobs Volkswagen were top notch and made our purchasing experience a true pleasure. First time Volkswagen owner and we couldn’t be more excited about our new 2022 Tiguan R Line!!!
5 rate
Google
Virgil Prewitt 26 Apr 2022
Took my daughter over to purchase her first car. Xavier and Vanessa both treated her like a 20 loyal customer instead of a first time buyer. She loved having them explain everything and treat her with respect. I think they now have a life long customer. Even after we were done, the sales manager cam...e out and made sure my my daughter and I understood how much they appreciated our business. Not only was it a great first time experience for my daughter but a great experience all around for me. Show more
5 rate
Tags:
Google
Daniel Boyko 21 Apr 2022
Quick service. Comfortable lounge for waiting. Friendly and professional tech.
5 rate
Google
Questions?
Give us a call. We're happy to help.
Sales
(859) 963-2569
Email Sales
|
Hours
Service
(859) 963-2569
Email Service
|
Hours