Customer Testimonials
Dan was especially helpful in the service department. It was my first time getting my car serviced at a vw dealer and the experience was great. Pricing was up front and they found a warranty extension that got me an extra repair for free!! This is on a 2016 vehicle so I was impressed. Additionally although the timeline was 2-3 days the quoted $800 resolved to $575. Would certainly recommend and will actually look here first for my next purchase if the sales team is like the service team
Hello, I wrote a negative review about Don Jacobs' customer service with the service department. I returned to have an oil change and a recall repaired on my VW Atlas yesterday. I would like to commend the department on the improvements made. I am very happy to see the video inspection and pre inspection. I like the realistic recommendation that came with the inspection. The representative was pleasant. The shop was immaculate as before. What matters to me is good customer service and honest assessment of my vehicle, which I received this visit. Great job on the improvements made.
I would highly recommend Don Jacobs Volkswagen in Lexington, Kentucky to anyone and everyone I know. First off, this dealership was extremely busy. However, I have never been treated with such respect and kindness by any dealer I have ever dealt with but Don Jacobs Volkswagen. From Zach Gibson, to the man who went above and beyond to make this deal happen to Drake from finance and everyone in between. Everyone was exceptional. I was hesitant due to past experiences from dealerships and everyone put me at ease. Zach Gibson was our salesperson and he was absolutely awesome! There was ...
Great people, patient and helpful. Very knowledgeable
I recently purchased a Volkswagen Tiguan SE, and the experience at the dealership was fantastic! Kyle was incredibly helpful throughout the entire process, answering all my questions and making sure I found the right car for my needs. The Tiguan SE is a great choice—comfortable, stylish, and packed with features. The dealership made everything smooth and stress-free. Highly recommend both Volkswagen and Kyle for anyone looking for a reliable SUV and excellent customer service!
We worked with Jackson and he was great! Very knowledgeable and gave us his undivided attention even though they were incredibly busy.
RJ was very helpful in getting me in the right vehicle at the right price!
I have never had such an abysmal experience. From the employees looking down at me the instant I walked into the dealership, to the fact one of y'all pilfered the plastic vase that was in the car when I test drove it. I was embarrassed having to drive the car off the lot with the don Jacobs plate frame and card stock sign where my temporary tags *should* have been. That's another thing. I tried getting ahold of Jackson concerning my temp tag, and I never heard so much as a peep from him about it. After my ...
Great buying experience and the service department are very kind and helpful.
Wonderful car buying experience from beginning to end. Great prices, awesome people and salesteam, very transparent and easy purchase without the games and gimmicks. We drove in from out of state and the trip was completely worth it. Professional and honest with no surprises. We will be doing business with them again and referring our family and friends to Don Jacobs VW.
My husband and I recently purchased a vehicle at Don Jacobs Volkswagen and the experience could not have been better! Everyone we worked with was very kind and helpful. Our sales associate, Jason, was extremely knowledgeable and was a pleasure to work with. A great place to do business!
Wonderful experience purchasing car! Smooth, easy transaction. Jackson and all of the employees were awesome to work with!
The staff was super friendly and helpful with the whole process of buying a used car!
Our experience with Don Jacobs VW has been outstanding with the VW sales, service and parts options of their business. We have been doing business with them for over 15 years and have been treated with nothing but respect, dignity and honesty. We appreciate them and will continue to give them our business.
Good experience. Very friendly staff made it an easy process!
I bought my Tiguan se r line today it was a great experience and wonderful service with Jackson thank you very much man for your help
Jackson and everyone else were very helpful!! He understood exactly what we wanted in a vehicle and made it happen!! Over all between the sales reps and the finance management team we had a great experience!! I will definitely be back!!!
Don Jacobs is simply the best place to purchase a vehicle hands down! RJ is a wonderful sales associate, and Drake and Mr. Wells even made the financing a very pleasant experience. I can’t imagine purchasing a car anywhere else!
The staff at Don Jacobs were very polite and transparent during each step of the process! Highly recommend working with this professional team!
Great service very nice staff and very accommodating. We had our son with us who they gave a balloon and made us feel welcomed.
Our salesman new about suv we bought and he was every helpful
Elijah at Don Jacobs Volkswagen was phenomenal today (12/31/24). He made the process of purchasing a new vehicle simple and fast! Even my husband, who is typically not impressed, was impressed. 10/10 recommend for everyone to purchase a vehicle there and ask for Elijah!
Jackson Jeffries helped me with the purchase of my new vehicle. He was super to work with, very helpful, and kind. Definitely recommend!!
The team at Don Jacobs Volkswagen Was awesome
Had a great experience here. Jackson was super friendly, very knowledgeable about the car, and I did not feel pressured in the least. They offered me more than a fair price for my trade in and a good price on the car. As far as car buying experiences go, it was one of the smoothest I’ve ever encountered.
We just bought an Atlas and everyone was fantastic. Open, honest, and incredibly knowledgeable. RJ was awesome and everyone I met was excellent. Highly recommend!
Very willing to work with us to get to the price we wanted
I have a VW Passat that was having some issues. It still had the factory warranty, we took it to Don Jacobs and got great service from Rosalee (receptionist) and Brittany in the service department. I could not be happier with how polite, accommodating, and the care we got from them. Rosalee always made sure we were connected with the proper staff to have questions answered and feel like we were being heard. You don’t get great service these days and I am sure appreciative of getting that here!
I like doing business with these guys. It’s easy and painless. And Jackson is a lovely young man!
Great buying experience. Jackson had everything ready when we showed up for the test drive and made the whole buying process virtually hassle free.
Very nice service very good people
Very nice staff.
Everyone I worked with at don jacobs was fantastic! They helped me find the perfect car and made the process easy!
Salesman was not educated enough on the vehicle he was trying to sell us. Other than that everyone was nice.
Thank you for all your hard work and efforts, the team at Don Jacobs VW was absolutely awesome and very helpful with helping me get the car I wanted. Vanessa, Christina, Alec and Jackson were all great and very easy to work with. I appreciate you all
Absolutely stress free and hassle free when going through Don Jacobs when trading your vehicle in for a brand new 2024.
Buying a car from Don Jacobs couldn’t be easier. Great people work there.
10/10 dealer definitely the best one I’ve been to, they treat you like family and make sure you leave with the biggest smile, you definitely wont regret it
Thank you all for the excellent warranty work on getting my carnet fixed in our new Atlas and appreciate the parts department for always following up and addressing my concerns.
Dakota was amazing! You absolutely should ask for him! VERY informative and helpful! We will be back just because of him! Every one else was great also but he went above and beyond!
I recently helped my mother-in-law purchase a 2024 Volkswagen Taos from Don Jacobs Volkswagen, and I have to say, it was one of the best car-buying experiences I’ve ever had. We worked with Andrew, our Sales Associate, and Vanessa, the Finance Manager, and they were both fantastic. I shared with them the specific features and trim my mother-in-law was looking for, as well as the monthly payment she was comfortable with, and they took it from there. They made the entire process so easy and straightforward. What really stood out to me was how they didn’t push us into ...
Great sales experience, very straight forward and beat competitors pricing. John Michael had all paperwork ready and was able to get us in and out in an hour morning of delivery.
Don Jacob’s is one of the best car dealer shops in the US Personal is highly motivated, well trained, patient and to summarize it professional. I bought now the second Volkswagen in this car dealer shop and I can highly recommend it. The atmosphere in this car dealer shop is very good. The sellers take time and explain everything very well. Last not least our thanks to Andrew our sales guy in the shop. He has done an outstanding job. Reiner Daub
By far the best experience ive had at a car lot and this was the 4th vehicle i have bought, Fantastic customer service.
I had a great experience purchasing a vehicle @ Don Jacobs. They were very professional & thorough. I will definitely be a repeat customer.
Richard and Christina were fabulous!!!!
Very helpful, I have bought three vehicles from them and it has always been a pleasant process.
They made the experience pleasant, without pressure when choosing a car.
Great customer service and fast transaction
I’ve been taking my VW Beetle to Don Jacobs for maintenance and service since 2016 and I have never been disappointed. The staff have always made me feel welcome and safe driving out of the service department. They are super quick and responsive to any questions I have as well. My Beetle stayed in great condition for 10 years thanks to them! I recently made the decision to trade in my Beetle for a new VW Taos and I am so glad I went with Don Jacobs! With it being my first time buying a car, I was nervous going in ...
Nicest and most honest people you can deal with! Especially Brittany in service!! She helped me more than anyone at the Lexus dealership I bought my car at and she had zero reason to be so kind and considerate! I can’t thank her enough and the people there!
Very good experience with staff, really they treat very nicely and very helpful Iam really thankful Volkswagens Lexington" staff.
Great people and a no nonsense car buying experience.
Don Jacobs Volkswagen has served my family for many years. We continue to be returning customers due to their superb customer service. Dustin Hall goes above and beyond for all of my service needs. Thanks Don Jacobs VW!
Had an issue but they were apologetic and acknowledged their mistake
Tim at Don Jacobs VW was very helpful fixing my oil when the light came on unexpected! He helped me right away. Above and beyond service!
Elijah was awesome and did a great job. I am very pleased with my purchase. Everyone we dealt with made us feel welcome and was so pleasant. A great experience.
Great staff. Friendly. Easy to work with.
This was by far the easiest experience I have ever had buying a car. Jason was fantastic as was Johnny. Very quick with creating a deal that fit our budget and deliver our car and paper work later that evening. We are from out of state and my wife is set on buying future vehicles from here if we can. 10/10 recommend to anyone in state or out of state.
Very friendly and accommodating. Hassle free!
Performed unnecessary maintenance!!! Charged over $600 for routine oil change! Communication is horrible! Management is non-existent! Take your VW to Louisville. It's worth the drive!!
I HATE car buying. My stomach turns the moment I step on a lot. However, Don Jacobs VW was a very new experience. I was not swarmed by salesmen, instead I was introduced to the manager who took me over to meet Richard, my salesman. Not once was I asked about numbers but instead asked what kind of car I am looking for and what features. Skip ahead to the test drive of a 2024 VW Atlas sel, again, never asked me about any numbers. Richard was super nice, explained the car features in detail and showed me how to use ...
We recently purchased a 2024 Atlas and I can't say enough good things about Don Jacobs! We had an issue with the paperwork and financing we didn't see until we had taken delivery of the vehicle and made it home. When we informed them of the issue, they jumped through every hoop imaginanle to rectify the problem and ensure we were satisfied. We will definitely be back and recommend the folks at Don Jacobs to our friends and family!
Zach and the team at Don Jacobs VW were very helpful and I drove away satisfied in a dope new whip.
Jackson Jeffries was very helpful with the buying process. I would absolutely recommend him to a friend. His boss however I have no real opinion of accept I feel he was no real help. Sad that u can go in with perfect pre-financing and they can’t even tent the 2 front door windows. I’ve bought several cars and I’ve always been able to have it included🙄. But Jackson u get an A+.
Ben from BMW was absolutely amazing! BMW never fails to go the absolute distance for great customer service and knowledge of the finances and vehicle. OUTSTANDING
I inquired about a vehicle at Don Jacobs through the website mid-week, and immediately got a response from a customer service rep. They answered all of my questions, were not pushy at all, and had vehicles ready for me to look at as soon as we got to the dealership. Our awesome salesman Andrew explained the features of the car inside and out, and once it got down to talking prices, everything was clear cut and there was no hassle on getting the payment we wanted. VW financing was fast and easy, and I drove away in an amazing car! ...
Had a very pleasant experience buying a new car for my wife. Jackson was awesome and made the whole experience nice.
John Michael Black was a great salesman and helped us get into a beautiful Atlas. Management was a bit petty, but overall we'll be back if we get another Volkswagen.
Joe and Christina were both friendly, knowledgeable and super helpful. It was a pleasant experience! I give this dealership a 10/10!
It was a great and very easy purchase my salesman. Sam Ponder knew exactly what he was doing. Made it super easy. It was super quick. Very satisfied