Customer Testimonials
Jason was very helpful and made the purchase of our new Atlas Cross Sport so easy! He answered all of our questions and walked us through every step. Highly recommend Jason and Don Jacobs VW!
I have a VW Passat that was having some issues. It still had the factory warranty, we took it to Don Jacobs and got great service from Rosalee (receptionist) and Brittany in the service department. I could not be happier with how polite, accommodating, and the care we got from them. Rosalee always made sure we were connected with the proper staff to have questions answered and feel like we were being heard. You don’t get great service these days and I am sure appreciative of getting that here!
I like doing business with these guys. It’s easy and painless. And Jackson is a lovely young man!
Great buying experience. Jackson had everything ready when we showed up for the test drive and made the whole buying process virtually hassle free.
Very nice service very good people
Very nice staff.
Everyone I worked with at don jacobs was fantastic! They helped me find the perfect car and made the process easy!
Salesman was not educated enough on the vehicle he was trying to sell us. Other than that everyone was nice.
Thank you for all your hard work and efforts, the team at Don Jacobs VW was absolutely awesome and very helpful with helping me get the car I wanted. Vanessa, Christina, Alec and Jackson were all great and very easy to work with. I appreciate you all
Absolutely stress free and hassle free when going through Don Jacobs when trading your vehicle in for a brand new 2024.
Buying a car from Don Jacobs couldn’t be easier. Great people work there.
10/10 dealer definitely the best one I’ve been to, they treat you like family and make sure you leave with the biggest smile, you definitely wont regret it
Thank you all for the excellent warranty work on getting my carnet fixed in our new Atlas and appreciate the parts department for always following up and addressing my concerns.
Dakota was amazing! You absolutely should ask for him! VERY informative and helpful! We will be back just because of him! Every one else was great also but he went above and beyond!
I recently helped my mother-in-law purchase a 2024 Volkswagen Taos from Don Jacobs Volkswagen, and I have to say, it was one of the best car-buying experiences I’ve ever had. We worked with Andrew, our Sales Associate, and Vanessa, the Finance Manager, and they were both fantastic. I shared with them the specific features and trim my mother-in-law was looking for, as well as the monthly payment she was comfortable with, and they took it from there. They made the entire process so easy and straightforward. What really stood out to me was how they didn’t push us into ...
Great sales experience, very straight forward and beat competitors pricing. John Michael had all paperwork ready and was able to get us in and out in an hour morning of delivery.
Don Jacob’s is one of the best car dealer shops in the US Personal is highly motivated, well trained, patient and to summarize it professional. I bought now the second Volkswagen in this car dealer shop and I can highly recommend it. The atmosphere in this car dealer shop is very good. The sellers take time and explain everything very well. Last not least our thanks to Andrew our sales guy in the shop. He has done an outstanding job. Reiner Daub
By far the best experience ive had at a car lot and this was the 4th vehicle i have bought, Fantastic customer service.
I had a great experience purchasing a vehicle @ Don Jacobs. They were very professional & thorough. I will definitely be a repeat customer.
Richard and Christina were fabulous!!!!
Very helpful, I have bought three vehicles from them and it has always been a pleasant process.
They made the experience pleasant, without pressure when choosing a car.
Great customer service and fast transaction
I’ve been taking my VW Beetle to Don Jacobs for maintenance and service since 2016 and I have never been disappointed. The staff have always made me feel welcome and safe driving out of the service department. They are super quick and responsive to any questions I have as well. My Beetle stayed in great condition for 10 years thanks to them! I recently made the decision to trade in my Beetle for a new VW Taos and I am so glad I went with Don Jacobs! With it being my first time buying a car, I was nervous going in ...
Nicest and most honest people you can deal with! Especially Brittany in service!! She helped me more than anyone at the Lexus dealership I bought my car at and she had zero reason to be so kind and considerate! I can’t thank her enough and the people there!
Very good experience with staff, really they treat very nicely and very helpful Iam really thankful Volkswagens Lexington" staff.
Great people and a no nonsense car buying experience.
Don Jacobs Volkswagen has served my family for many years. We continue to be returning customers due to their superb customer service. Dustin Hall goes above and beyond for all of my service needs. Thanks Don Jacobs VW!
Had an issue but they were apologetic and acknowledged their mistake
Tim at Don Jacobs VW was very helpful fixing my oil when the light came on unexpected! He helped me right away. Above and beyond service!
Elijah was awesome and did a great job. I am very pleased with my purchase. Everyone we dealt with made us feel welcome and was so pleasant. A great experience.
Great staff. Friendly. Easy to work with.
This was by far the easiest experience I have ever had buying a car. Jason was fantastic as was Johnny. Very quick with creating a deal that fit our budget and deliver our car and paper work later that evening. We are from out of state and my wife is set on buying future vehicles from here if we can. 10/10 recommend to anyone in state or out of state.
Very friendly and accommodating. Hassle free!
I HATE car buying. My stomach turns the moment I step on a lot. However, Don Jacobs VW was a very new experience. I was not swarmed by salesmen, instead I was introduced to the manager who took me over to meet Richard, my salesman. Not once was I asked about numbers but instead asked what kind of car I am looking for and what features. Skip ahead to the test drive of a 2024 VW Atlas sel, again, never asked me about any numbers. Richard was super nice, explained the car features in detail and showed me how to use ...
We recently purchased a 2024 Atlas and I can't say enough good things about Don Jacobs! We had an issue with the paperwork and financing we didn't see until we had taken delivery of the vehicle and made it home. When we informed them of the issue, they jumped through every hoop imaginanle to rectify the problem and ensure we were satisfied. We will definitely be back and recommend the folks at Don Jacobs to our friends and family!
Zach and the team at Don Jacobs VW were very helpful and I drove away satisfied in a dope new whip.
Jackson Jeffries was very helpful with the buying process. I would absolutely recommend him to a friend. His boss however I have no real opinion of accept I feel he was no real help. Sad that u can go in with perfect pre-financing and they can’t even tent the 2 front door windows. I’ve bought several cars and I’ve always been able to have it included🙄. But Jackson u get an A+.
Ben from BMW was absolutely amazing! BMW never fails to go the absolute distance for great customer service and knowledge of the finances and vehicle. OUTSTANDING
I inquired about a vehicle at Don Jacobs through the website mid-week, and immediately got a response from a customer service rep. They answered all of my questions, were not pushy at all, and had vehicles ready for me to look at as soon as we got to the dealership. Our awesome salesman Andrew explained the features of the car inside and out, and once it got down to talking prices, everything was clear cut and there was no hassle on getting the payment we wanted. VW financing was fast and easy, and I drove away in an amazing car! ...
Had a very pleasant experience buying a new car for my wife. Jackson was awesome and made the whole experience nice.
John Michael Black was a great salesman and helped us get into a beautiful Atlas. Management was a bit petty, but overall we'll be back if we get another Volkswagen.
Joe and Christina were both friendly, knowledgeable and super helpful. It was a pleasant experience! I give this dealership a 10/10!
It was a great and very easy purchase my salesman. Sam Ponder knew exactly what he was doing. Made it super easy. It was super quick. Very satisfied
Thank you! I have great experience! Friendly, warm atmosphere. Thank you, Jackson and Christina!
I worked with John Michael at don Jacobs VW and had an EXCELLENT experience! He was so patient and knowledgeable about any and all questions I had about any car I was interested in. I never felt pressured or confused during the process! Everyone I met there was extremely nice and took great care of me!
I recommend Don Jacobs VW for for anyone looking for a great used VW. They did a lot to help me get into my first financed car and Joe walked me through the whole process. Thank you everyone as Don Jacobs for making my car buying experience so enjoyable!!
A great buying experience! Trey Combs at Honda was absolutely knowledgeable and helpful in making sure we found the right vehicle. We will buy from Trey again
Don Jacob's VW was very helpful and worked overtime not only to get us into the vehicle we liked but worked overtime to get us the best price. Special thanks to our salesman Jackson Jeffries! He went over and above to explain everything, get us the best deal and was just a great person. He never tried to push us into doing something we didn't want. Thanks Jackson!
Ethan,Sam and Conner were great to work with got my daughter in a sweet Jetta
We had a wonderful experience at Don Jacobs Volkswagen. From the moment I walked in, I felt welcome, appreciated, and important. My salesman, Jason, was so good to us! To be honest, I went to several dealerships before and after my initial visit to Don Jacobs and after leaving there, the experience kept coming to mind and I knew that I had to go back. They have a continued customer in me! Oh, and I absolutely LOVE my Volkswagen Cross Sport! ❤️
Outstanding service whether getting you car worked on or looking at buying a car.
Very nice friendly knowledgeable staff. Very professional
The vehicle purchase at Don Jacobs VW was a delight. The salesperson Jackson is an awesome person to deal with. So thanks again for the great service.
Outstanding service
Easiest and best car buying experience Ive ever had.
Kind, knowledgeable, service-orientwd
I left the Don Jacobs VW with my 2024 VW Atlas and a big smile on my face. This is my 3rd vehicle that I lease from Don Jacobs. All thanks to the exceptional VW dealership staff service. Mr. Jackson Jeffries was very professional, friendly, and experienced. His communication, in person and via text, was great and he addressed all my questions timely. I highly recommend Don Jacobs for anyone in search of a great car leasing or buying experience. Thank you Jackson and thank you Don Jacobs VW staff!
Jackson put us in an Atlas sport, and got us out of our leased vehicle. I think I’m going to enjoy the Atlas. Everyone there was nice and helpful.
I got the vehicle I wanted, good offer on my trade, and even 0% financing. All.staff were friendly, helpful.and professional.
Absolutely one of the best experiences I have had with a dealership!
Great experience working with Don Jacobs VW. Elijah was helpful, knowledgeable and honest.
The sales and office and service staff are the best anywhere - our salesman was the best by far anywhere
It was a very easy and fast purchase.
Was unfamiliar with this dealership until I started looking around (I'm in Cincinnati). Vanessa was incredibly helpful, responsive and genuine. She was not at all pushy, and treated me like a friend. I ultimately did not end up purchasing through this dealership, mostly due to distance, but Vanessa continued to advise me through the car-buying process with my local VW dealership. Next time I go to buy a car, I will most definitely consider making the trip to Lexington to consider Don Jacobs. Thank you for everything, Vanessa!
Jackson and Christina were very helpful and made the experience a pleasure. Love my new Tiguan
John-Michael was great. No pressure sales and a good experience from start to finish.