Customer Testimonials

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Google May 26, 2024

Outstanding service

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Google May 26, 2024

Easiest and best car buying experience Ive ever had.

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Google May 23, 2024

Kind, knowledgeable, service-orientwd

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Google May 19, 2024

I left the Don Jacobs VW with my 2024 VW Atlas and a big smile on my face. This is my 3rd vehicle that I lease from Don Jacobs. All thanks to the exceptional VW dealership staff service. Mr. Jackson Jeffries was very professional, friendly, and experienced. His communication, in person and via text, was great and he addressed all my questions timely. I highly recommend Don Jacobs for anyone in search of a great car leasing or buying experience. Thank you Jackson and thank you Don Jacobs VW staff!

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Google May 19, 2024

Jackson put us in an Atlas sport, and got us out of our leased vehicle. I think I’m going to enjoy the Atlas. Everyone there was nice and helpful.

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Google May 17, 2024

I got the vehicle I wanted, good offer on my trade, and even 0% financing. All.staff were friendly, helpful.and professional.

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Google May 16, 2024

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Google May 13, 2024

Absolutely one of the best experiences I have had with a dealership!

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Google May 13, 2024

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Google May 12, 2024

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Google May 11, 2024

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Google May 7, 2024

Great experience working with Don Jacobs VW. Elijah was helpful, knowledgeable and honest.

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Google May 6, 2024

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DealerRater Apr 25, 2024

The sales and office and service staff are the best anywhere - our salesman was the best by far anywhere

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Google Apr 20, 2024

It was a very easy and fast purchase.

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Google Apr 18, 2024

Was unfamiliar with this dealership until I started looking around (I'm in Cincinnati). Vanessa was incredibly helpful, responsive and genuine. She was not at all pushy, and treated me like a friend. I ultimately did not end up purchasing through this dealership, mostly due to distance, but Vanessa continued to advise me through the car-buying process with my local VW dealership. Next time I go to buy a car, I will most definitely consider making the trip to Lexington to consider Don Jacobs. Thank you for everything, Vanessa!

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Google Apr 18, 2024

Jackson and Christina were very helpful and made the experience a pleasure. Love my new Tiguan

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Google Apr 17, 2024

John-Michael was great. No pressure sales and a good experience from start to finish.

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Google Apr 14, 2024

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Google Apr 11, 2024

Overall the process was great! Thanks!

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Google Mar 28, 2024

RJ and Jackson were awesome!!! They truly went out of their way for us and did it without being pushy! Honestly, that's a huge factor of why we went with VW! The experience at the dealer was the best of so many we went to. we may be VW people now!

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Google Mar 18, 2024

We had a pleasant experience. Richard answered all of our questions. All of the employees were polite. We are leasing a 2024 VW Taos

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Google Mar 14, 2024

Every employee we encountered were extremely nice. No one was pushy like most car dealerships. By far the best dealership we have ever bought a car at. Specifically Jason and Vanessa were great to work with.

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Google Mar 13, 2024

I was pleasantly surprised with my trade in offer and Joe did an incredible job getting me into a new VW Atlas Cross Sport.

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Google Mar 10, 2024

Richard and all the staff were wonderful

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Google Mar 10, 2024

Started on the phone with my request for the best figures for a lease. We reached an agreement on a particular vehicle. When I went into the dealership, everything was just as it was promised in the phone conversation. Best lease deal I found in this area. Thank you to John-Michael and Vanessa for their expertise.

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Google Feb 29, 2024

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Google Feb 18, 2024

Great experience in every aspect of buying my new Volkswagen Tiguan. Elijah helped us from the minute we walked onto the lot and was great. Highly recommend Don Jacob’s to anyone looking for a new vehicle.

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Google Feb 12, 2024

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Google Feb 11, 2024

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Google Feb 8, 2024

Great communication and service!

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Google Jan 29, 2024

We worked with Addison Ellis and Richard Boies and they were fantastic. Addison answered all of our questions, helped get financing rolling, and made sure the car was ready for our test drive when we got there. Richard was very thorough in walking us through all of the features of the vehicle. Vanessa and Christina were also very easy to work with. Great team at Don Jacobs!

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Google Jan 20, 2024

Extremely enjoyable experience. Everyone was very professional and timely in processing our car purchase. RJ was great to work with in all aspects of the purchase.

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Google Jan 17, 2024

Richard was so easy to work with as well as the finance department!

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Google Jan 16, 2024

Elijah mckenzie is a superstar.

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Google Jan 14, 2024

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DealerRater Jan 8, 2024

Great to work with. Salesmen was very knowledgeable. Everyone went out of their way to make you feel comfortable.

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Google Jan 5, 2024

We had the salesman Elijah McKenzie and he was fantastic! Answered every question we had, kept in touch with us and worked through craziness to get me the perfect SUV. He wasn’t pushy which I really liked!

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Google Jan 3, 2024

Me and my wife went to look at the 2024 Volkswagen atlas peak edition on the lot. Whenever we pulled up it was sold! We was greeted by a sales person Elijah McKenzie. He was excellent throughout the whole process of buying our SUV. Even though the atlas peak edition was sold before we arrived Elijah went to work to find us a the perfect SUV for us. He sold us a 2024 Volkswagen atlas SEL R-line. Anyone looking for a vehicle hit up Elijah McKenzie at Don Jacob’s Volkswagen.

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Google Dec 31, 2023

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Google Dec 30, 2023

Very satisfied with our experience buying a new Atlas from Don Jacobs VW. Starting with my first experience with Rebecca Renfroe who found the vehicle we wanted, worked with us to structure the best deal to continuous conversation and questions leading up to picking the vehicle up in person. When we arrived we worked with Joe Cupolo, a young but very capable and personable Sales Advisor who walked us around the vehicle, helped us complete our credit app and finalize financing. Last, Vanessa Steele helped us complete our financing and there were no major surprises or heavy sales pitches when ...

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Google Dec 30, 2023

They helped me in any way they could while being honest and genuine about pricing, advice, and ways to go about buying a new vehicle. I was very much taken care of.

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Google Dec 23, 2023

Awesome salesmen and financial person. First time here but would recommend to anyone!

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Google Dec 22, 2023

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Google Dec 18, 2023

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Google Dec 11, 2023

Always a great experience at Don Jacobs Volkswagen. Sales (RJ), service, and finance are top notch.

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Google Dec 2, 2023

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Google Nov 19, 2023

The best experience I’ve had purchasing a vehicle! John-Michael was awesome to work with, very knowledgeable and not one of those pushy sales guys. They have the best prices around. I 10/10 would recommend shopping here and will be back for any future purchases!

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Google Nov 19, 2023

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Google Nov 19, 2023

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Google Nov 15, 2023

Hands down the best deals and customer service in Central KY!

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Google Nov 8, 2023

The servicing department is amazing! They’re so helpful and reliable!

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Google Nov 6, 2023

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Google Nov 4, 2023

The car buying experience at Don Jacobs BMW/VW Lexington was awesome. I received quick feedback from Rebecca online when asking questions about cars. There was a lot of inventory for me to consider several cars, so I didn’t mind driving 1 1/2 hours. Jay Willis listened carefully to what I was looking for in a VW (a third-time VW buyer) and was able to find me the perfect car. Sales manager, Phillip, provided excellent feedback during the buying process. I would definitely recommend looking here for a car, whether used or new. Processing the final paperwork (Vanessa) went smooth and ...

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Google Oct 31, 2023

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Google Oct 28, 2023

Great people, they were able to help me find what I was looking for and worked with me to come to an agreement we could both be comfortable with, would buy again!

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Google Oct 19, 2023

This was probably the best car buying experience I've had. RJ was extremely helpful in our selection process and very knowledgeable on the vehicles. The vehicle we ended up purchasing was already appropriately priced and we were given a fair offer on our trade-in. We walked out feeling excited about the deal we got on our new car. This was my second experience with Don Jacobs and we will be going back again next time.

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Google Oct 10, 2023

Sales personal were very knowledgeable and helpful. Went not knowing what I wanted and left completely happy!

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Google Oct 8, 2023

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Google Oct 7, 2023

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Google Oct 5, 2023

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Google Oct 5, 2023

Leea Lyons made everything so easy. Really enjoyed my experience with her.

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Google Oct 4, 2023

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Google Sep 30, 2023

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Google Sep 30, 2023

I was literally blown away by the professionalism, patience, empathy and determination that John-Michael had when working with me. I was all over the place in my car buying idea however he was so kind and understanding. The entire dealership was outstanding and it was such a good atmosphere. Even Vanessa, the financial paperwork professional, was fantastic. I feel like the service there was incredible and I’ve had many luxury vehicles: Volvo, BMW, Lexus, Cadillac and never received the genuine honesty and treatment I got here at Don Jacobs with VW. I’m so glad I made a pit ...

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Google Sep 29, 2023

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Google Sep 26, 2023

Friendly staff, pricing is very fair, with no pressure to buy. Salesman was curious and very informed. Would recommend to visit this dealership.

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Google Sep 26, 2023

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Google Sep 21, 2023

This dealership is awesome!!!! I received outstanding service from my salesman John-Michael Black. He was honest and upfront about everything with my deal. They even beat my banks rate on the loan. Don Jacob's will be our family dealership from now on. Everyone from sales, finance and management I dealt with was friendly. For a great deal try Don Jacob's. You won't be disappointed.

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Google Sep 19, 2023

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Google Sep 17, 2023

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Google Aug 28, 2023

Great group of people to do business with! They went above and beyond to help us get in an Atlas Sport.

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Google Aug 27, 2023

Great team! Friendly, kind, and knowledgeable!

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Google Aug 21, 2023

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Google Aug 19, 2023

We bought our new if.4 from this dealership and it was such an incredible experience. Everyone was so friendly to my kiddos who were just meting down. They brought out balloons and coloring books and snacks for them. They were super knowledgeable about the electric vehicle we were purchasing. We 100 percent recommend them!

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Google Aug 17, 2023

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Google Aug 15, 2023

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Google Aug 12, 2023

Jay was amazing and so helpful. We are so happy with our new VW atlas! Thank you Jay and Tristan for all the help!

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Google Aug 5, 2023

Very friendly and made the buying process go smoothly

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Google Aug 5, 2023

I had an overall positive experience at Don Jacobs. Each member I talked with was helpful and positive. They were willing to work with me and my wife to find a vehicle we were looking for. John-Michael and Leah took great care of us. I highly recommend using them.

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Google Aug 3, 2023

As always, Patron Hatcher provided excellent customer service in the trade of my car. We tried to remember how many cars our family has purchased from Patron and we quit counting at 8. Thanks again for going above and beyond to help us! Truly the best!

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Google Jul 30, 2023

Had a great buying experience at Don Jacobs VW. John-Michael Black could not have been more friendly and helpful throughout the buying process. Can’t recommend these guys enough.

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Google Jul 23, 2023

Great buying experience! Super efficient and friendly staff!

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Google Jul 22, 2023

We just bought a new VW SUV and we worked with Joe Cupolo! He was so easy to work with, attentive and helpful! We highly recommend him!

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Google Jul 21, 2023

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Google Jul 15, 2023

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Google Jul 11, 2023

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Google Jul 2, 2023

Jason, Jay, Ryan, and Tristian were amazing. Made our car buying experience stress free and awesome. We’ll definitely be back and I can’t recommend them enough! - PS Jay’s Yoda socks are amazing

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Google Jun 30, 2023

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Google Jun 29, 2023

John Michael Black at Don Jacobs was a pleasure to work with. No pressure. Made buying a car pleasant!

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Google Jun 26, 2023

Went in a week ago purchased a 2023 Volkswagon Taos. Third vehicle Ive purchased from Don Jacobs. Another great buying experience, sales team as always were great, no pressure, great financing office. Shout out to Jason, Ryan, and Josh for the hard work, getting me a great vehicle at a fair price. Can't recommend Don Jacobs higher.

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Google Jun 24, 2023

Great car buying experience! Richard was informative and found the car that we were looking for!

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Google Jun 12, 2023

Excellent salesperson. Everyone I came into contact was smiling and there was a very positive atmosphere!

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Google Jun 11, 2023

Best experience we have had buying our volkswagen. Don Jacobs customer service staff was outstanding with this process! We will purchase from them again.

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Google Jun 8, 2023

I had an issue when they changed two of my tires and both of the hubcaps fell off on my way home. It took a few weeks to get it resolved, but they sent someone all the way to my office in Frankfort at no charge to put two new ones on. I would go back.

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Google May 29, 2023

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Google May 27, 2023

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Google May 27, 2023

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Google May 23, 2023

I’ve not purchased a car here, but have had a few VWs serviced here over the years. They are wonderful to work with and make sure everything is right! Check them out if you need work in your VW. Daniel, the service advisor, has been great to work with as well!

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Google May 20, 2023

Don Jacobs was able to provide competitive pricing that made me choose them over another dealership with a similar vehicle. They certainly fought for our business, and when we asked specifics about their different charges, they were able to detail their fees.


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