EPA Emissions Investigation, TDI Models Affected

Statement from Don Jacobs Volkswagen:

We would like to take this opportunity to apologize to our loyal customers for the recent TDI issues in the news. We were deeply disappointed to learn of the emissions issues as well. The most important thing to know right now is that your car IS safe to drive, and Volkswagen is working diligently on a solution.

We would also like to thank you for supporting us during this difficult time. We are concerned about our customers, employees and the environment. In the interest of transparency, we've created this page to address some of the frequently asked questions on this topic.

We have also included a registration form below, so that you may register to receive updates from Don Jacobs Volkswagen regarding your vehicle. Thank you for your business and we hope to have more information to you very soon. We appreciate your patience and remain grateful for you being our customer.

Sincerely,

Don Jacobs

Message to our customers from Michael Horn, President and CEO of Volkswagen Group of America

http://vwdieselinfo.com/

TDI Models Named in EPA Investigation include:

  • VW Jetta (Model Years 2009 - 2015)
  • VW Jetta Sportwagen (Model Years 2009-2014)
  • VW Golf (Model Years 2010-2015)
  • VW Golf Sportwagen (Model Year 2015)
  • VW Beetle and VW Beetle Convertible (Model Years 2012 - 2015)
  • VW Passat (Model Years 2012-2015)

What does Volkswagen of America have to say about these allegations?

VWoA takes what the government has said very seriously. VWoA is fully cooperating with the responsible agencies. Volkswagen has also ordered an external investigation of this matter.The trust of our customers and the public is and continues to be our most important asset. We at Volkswagen will do everything that must be done in order to re-establish the trust that so many people have placed in us, and we will do everything necessary in order to reverse the damage this has caused. This matter has first priority for the entire Board of Management.

What is Volkswagen of America doing today to resolve and address this topic?

VWoA is taking this situation very seriously. VWoA will cooperate fully with the responsible agencies and has also ordered an external investigation of this matter. Additionally, we are preparing a remedy that will reduce emissions from our vehicles. Once that remedy is ready consumers will be notified.

Is my vehicle safe to drive?

Yes, these vehicles are safe to drive. The topic under investigation is not safety related, but specific to the emissions output of the vehicle. When a repair is available consumers will be notified. Consumers do not need to do anything at this time.

Is it true there is a stop sale on TDI models?

Right now we have put a stop sale on all 2.0I 4-cylinder TDI vehicles (new and certified pre-owned) and we are working with government to obtain approval for the MY16 2.0I TDI vehicles, which we are convinced do not have any of the issues the government has identified in other vehicles. We are working very hard to get our 4-cylinder TDI business re-started as soon as possible.

Can Volkswagen repair my vehicle today?

Reducing the emissions from our vehicles is a top priority for Volkswagen, but we don't have a specific remedy to reduce those emissions ready yet. Please know the vehicles are safe to drive. The topic under investigation is not safety related, but specific to the emissions output of the vehicle. When a remedy to reduce emissions is in place, Volkswagen will notify the consumer. There are no necessary actions for the consumer at this time.

How long until a repair is available?

Volkswagen is working to develop a remedy and will notify the consumer when it is available. A specific time frame is not yet available.

Will the fix decrease fuel economy or change the performance of my vehicle?

We are working to develop a remedy; we do not have any details at this time.

I no longer want to drive my TDI. Will Volkswagen of America refund my purchase price, help me into a new "compliant" TDI or provide a rental vehicle until this is resolved?

Please know the vehicle is safe to drive. The topic under investigation is not safety related, but specific to the emissions output of the vehicle. When a repair is available the consumer will be notified. The consumer does not need to take any action at this time.

I want to turn in my vehicle because I am concerned about the pollution it is causing.

VWoA is working with the EPA [CARB, if customer is in California] to determine what steps need to be taken to change the emissions control system on the vehicle. EPA has stated that vehicle owners do not need to take any action at this time. EPA has also said that these vehicles are legal to drive and resell.

I don't want to drive my vehicle anymore because it is harming my health.

EPA has stated that these vehicles do not present a safety hazard.

Register for Updates / Questions and Concerns

If you currently own one of the affected vehicles, please register below for updates so we can promptly follow up with you when we receive further instructions from Volkswagen. Please direct any questions or concerns you may have about your TDI Model with this form. We appreciate your patience and understanding until more information becomes available. Thank you.

Questions?

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