How Are We Doing?

When a customer offers their opinion, we take it to heart. We want to know what’s on our customers’ minds, especially with regards to our dealership.

Not only do we listen, but we have collected many examples of customer reviews and testimonials, and you can view them below. See what it’s like to do business at Don Jacobs Volkswagen, and learn if we are the right dealership for you.

Customer Lobby
Sort by: Latest review first / Highest rating first
Cory galloway 03 Jan 2024
Me and my wife went to look at the 2024 Volkswagen atlas peak edition on the lot. Whenever we pulled up it was sold! We was greeted by a sales person Elijah McKenzie. He was excellent throughout the whole process of buying our SUV. Even though the atlas peak edition was sold before we arrived Elijah... went to work to find us a the perfect SUV for us. He sold us a 2024 Volkswagen atlas SEL R-line. Anyone looking for a vehicle hit up Elijah McKenzie at Don Jacob’s Volkswagen. Show more
5 rate
Google
Brad Russell 30 Dec 2023
Very satisfied with our experience buying a new Atlas from Don Jacobs VW. Starting with my first experience with Rebecca Renfroe who found the vehicle we wanted, worked with us to structure the best deal to continuous conversation and questions leading up to picking the vehicle up in person. When ...we arrived we worked with Joe Cupolo, a young but very capable and personable Sales Advisor who walked us around the vehicle, helped us complete our credit app and finalize financing. Last, Vanessa Steele helped us complete our financing and there were no major surprises or heavy sales pitches when you close out a deal for various products and warrantys. Vanessa gave us 2 options to choose from that made sense for us as the consumer, the math checked out for the value if the coverage, and it was a no pressure process. Vanessa finalized the closing quickly and we were on our way. Having spent some time car shopping recently, I highly recommend working with the team at Don Jacobs. We found the car we wanted online and travelled from Cincinnati. It was a great overall experience. Show more
5 rate
Google
Katelyn 19 Nov 2023
The best experience I’ve had purchasing a vehicle! John-Michael was awesome to work with, very knowledgeable and not one of those pushy sales guys. They have the best prices around. I 10/10 would recommend shopping here and will be back for any future purchases!
5 rate
Google
Michael Heckert 19 Oct 2023
This was probably the best car buying experience I've had. RJ was extremely helpful in our selection process and very knowledgeable on the vehicles. The vehicle we ended up purchasing was already appropriately priced and we were given a fair offer on our trade-in. We walked out feeling excited about... the deal we got on our new car. This was my second experience with Don Jacobs and we will be going back again next time. Show more
5 rate
Google
Steve Bauer 21 Sep 2023
This dealership is awesome!!!! I received outstanding service from my salesman John-Michael Black. He was honest and upfront about everything with my deal. They even beat my banks rate on the loan. Don Jacob's will be our family dealership from now on. Everyone from sales, finance and managemen...t I dealt with was friendly. For a great deal try Don Jacob's. You won't be disappointed. Show more
5 rate
Google
Duyan K 12 May 2023
My experience at Don Jacobs Volkswagen was amazing. Despite the last minute run around causing them to stay pass closing time was very much appreciated. Thanks to Dakota Quinn for being very patient and also guiding me in choosing the best choice. Also, thanks to Josh Muncy for the financial aspe...ct of the process. Overall, it was a good experience. Show more
5 rate
Google
Clinton Jones 04 May 2023
Everyone was accommodating, friendly, and attentive. Allison made sure everything was in order and the process went smoothly! She was understanding about wanting to verify every detail of the car from the maintenance details to whether or not a car seat would fit correctly. Would have no hesitation ...about going back to Allison and Don Jacobs for a future purchase. Outstanding experience! Show more
5 rate
Google
Brittany Clements 28 Mar 2023
John-Micheal was completely honest and great work with. He was patient as my spouse and myself debated about the car. He ran two different options for us. Hand down the best car shopping experience ever! Josh the finance gentleman, was sweet and easy work with! He explained the process and made the... signing process easy and painless. I would high recommend! I will be back for my next car! Show more
5 rate
Google
by black9087 17 Feb 2023
Efficiency was a bit less than I hoped for.Seemed to be a disconnect between some of the staff (i.e. sales and finance).
4 rate
DealerRater
by Josh Sterling 21 Jan 2023
We had a great experience here!Everything was easy with them and they were so great to deal with! The finance Manager Josh called me trying to find me the best deal, Addison and Christina were just so helpful in getting the deal done over the phone. John-Michael Black took care of us once we arriv...ed to the dealership from Ashland. I recommend doing business with them! Show more
5 rate
DealerRater
Questions?
Give us a call. We're happy to help.